Director of Patient Services Full Time (37.5 hours / week) Alexandra Hospital – Ingersoll is a 28 bed acute care hospital with a $18M annual budget. Supported by a strong team of family physicians, our services include Medicine, Cataract surgery and a wide range of outpatient diagnostics and clinics. AHI has pursued a campus of care model, co-locating a variety of health services on its site. JOB RESPONSIBILITIES Reporting to the Integrated Vice President/Chief Nursing Executive, the Director, Patient Services is a dynamic role responsible for managing and coordinating the delivery of quality patient care. The Director is also responsible for safe practice; coordinating staffing levels; reviewing workload measurement trends and addressing workload concerns; collaborating with Human Resources to monitor team member attendance; collaborating with Employee Health to assist employees to return to work following illness or accident; assessing and evaluating staff performance and development and acting as a resource; identifying educational needs and arranging education opportunities, as required; managing employee relations through knowledge of collective agreements and corporate policies and procedures; developing/updating policies and procedures, as required; budget management and fiscal accountability. As a highly motivated leader, the Director will demonstrate flexibility and innovation; with the ability to provide leadership for quality improvement initiatives. QUALIFICATIONS • A Registered Nurse possessing a current Certificate of Competence from the College of Nurses of Ontario. • A Bachelor of Science in Nursing Degree • Minimum three (3) years progressive experiences in which leadership skills, theoretical and clinical knowledge have been demonstrated. • Recognition, understanding and demonstrated Emotional Intelligence (EI), particularly self-awareness, self-management, social awareness and relationship management. • Knowledge of and experience in working with the Electronic Patient Record (Cerner experience preferred) • Active membership in professional organizations. • Possess the ability to promote effective relationships within Patient Services and areas of responsibility, with other hospital services, other health disciplines, with health care facilities and community services. • Demonstrated innovation and leader of change. • Proven ability to provide leadership for quality improvement initiatives. • Knowledge of, and experience with, the concepts and operations of Patient and Family Centered care. • Demonstrated leader of leaders; capable of developing other leaders to their full potential. • Results-oriented with excellent financial and quality management, project management, risk management, and operational planning skills. • Experience with formal LEAN and/or Six Sigma Training. If you are interested in applying for the above opportunity, please forward your resume to Human Resources at human.resources@ahi.ca .
